UM School of Music, Theatre & Dance - Faculty & Staff Resources

TECHNOLOGY USER'S GUIDE

Frequently Asked Questions

Please use this section to find answers to some commonly asked questions about computing in the School of Music, Theatre & Dance environment.

If you are looking for answers to questions about specific applications, see the Current Software at the School of Music, Theatre & Dance sections of the User's Guide.

An excellent resource that you should consult for your specific questions about a particular application is the Help documentation within the application itself. In most cases, after you have launched the application, you will see a Help option in the toolbar at the top of the screen.

GETTING STARTED

USING YOUR COMPUTER

COMPUTING AT THE UNIVERSITY OF MICHIGAN

OSX (10.3 & 10.4)

ADDITIONAL RESOURCES

GETTING STARTED

I'm a new faculty member, how do I get a uniqname and email account?

You must make an appointment with Robert Newcomb. Please have your social security number, and three choices (3-8 characters) for a uniqname. You will then be assigned a randomly generated Kerberos password, which you can change after you log in for the first time.

What's a Kerberos password and when do I use it?

A Kerberos password is a University of Michigan-wide password used for a variety of computing functions. In conjunction with your uniqname, it allows you to log into:

your email account
your IFS space
computers at UM Computing Sites
the UM library system via the web
all other UM web-based services

Note:

Your Kerberos password is entirely independent of your computer login password and your logins to the School of Music, Theatre & Dance servers, unless you have changed them to match your Kerberos password.

I can never remember my Kerberos password, how do I change it?

If you have forgotten your password, please contact Greg Laman or go to the Accounts Office in the basement of the Michigan Union with your M-Card.

The easiest way to change your password is through this web site: https://accounts.www.umich.edu/kpasswd/ . You will need to log in first with your uniqname and current Kerberos password, then follow the screen instructions to change it. Please remember to log out twice when you are done.

USING YOUR COMPUTER

How do I change my computer's login password?

Once you have logged in, click on the Apple menu in the top left corner and select System Preferences. Next, click the Accounts button. Your account name should be highlighted on the left side. On the right side either click the Change Password button or simply erase the old password and start typing in the new one. You will be prompted for your current password before you can actually change it.

If you are a Windows user, once you are logged in simply hit control + alt + delete on your keyboard and select Change Your Password.

When I change my password or when I log into some applications on my Mac, I'm prompted for a keychain password. What should I do?

Do not enter a keychain password; click on the Cancel button. A keychain password can be used to unlock all of your password-protected applications (including your email), and these are not used for security reasons.

Where can I find a list of keyboard shortcuts for commonly-used commands?

Macintosh:

Go to: http://docs.info.apple.com/article.html?artnum=75459

Windows:

Go to: http://support.microsoft.com/support/kb/articles/q126/4/49.asp

COMPUTING AT THE UNIVERSITY OF MICHIGAN

What is the University of Michigan directory?

The U of M directory is a database of all faculty, staff, students and alumni. You can use the directory to look up people or groups as well as change your personal information, set vacation messages, create your own emails groups, etc. It's available at http://www.directory.umich.edu . To look up an entry, type in the full name, uniqname, group name or partial names and click the search button.

To change your own entry, or set a vacation message, click on the Bind button. Next, login with your uniqname and Kerberos password. Click the Modify button and scroll down to see all of your options. To set your vacation message, click the True radio button and type your note in the box provided.

When you're done, click the Save Changes button all the way on the bottom left. Don't forget to logout twice when you're done.

How do I change my contact information with the University of Michigan?

You can change this information online at http://wolverineaccess.umich.edu . Once you go to that site, click on My Personal Information under the Faculty & Staff heading. Log in with your uniqname and Kerberos password and click on the appropriate link. When you're done, again, don't forget to logout twice.

If you change your information in Wolverine Access, please be sure to also notify Julie Smigielski if you wish to update the School of Music, Theatre & Dance's own directory.

What is my IFS space? How can I use it and how do I know how much space I have available?

Your IFS (Institutional File System) space is a file storage space for you to store files, documents, photos, etc. so you can access them from multiple locations. You are given 1GB of storage space with your basic computing account. Using your IFS space is an excellent way to transfer files from home to work and vice versa.

There are two main ways to access your IFS space:

1. Fugu (a secure file transfer program that is installed on all Mac OSX machines)

Launch Fugu from your Applications directory

In the connect to window, type the following: sftp.itd.umich.edu

When prompted, type in your Kerberos password

The left side of the window displays the contents of your computer, the right side has the contents of your IFS space.

Simply drag files from one side to the other to either upload or download

When you are done, click on the Disconnect button on the toolbar

2. Web-Based File Sharing (Mac or Windows)

From any Internet browser go to http://afs.umich.edu

Click Login and type your uniqname and Kerberos password

Follow the links on the screen to browse to your folders and to upload or download your files

When you're done, don't forget to logout twice.

What steps can I take to make sure I don't lose all my data?

There are a few ways you can make sure your data is backed up:

1. School of Music, Theatre & Dance Departmental Server (contact Beth if you need access or if you have forgotten your login information)

To connect to Departmental on a Mac:

Click the Finder icon on your Dock (first icon on the left)

Select Connect to Server from the GO drop down menu

Type in or select departmental.music.umich.edu and click Connect

Type in your login and password to the server

Click OK at the Faculty/Staff volume

A new window should open up. Scroll down to your folder and drag files into your Drop Box (others can write but not read), Private folder (only you can read or write), or your Shared folder (others can read but not write).

To connect to Departmental on Windows:

Double click the "Shortcut to UMich-Music" icon on your desktop

Double click Departmental Server

Enter your log in and password to the server.

A new window will open up and you can drag and drop into your specific folder

Note: The Departmental Server is backed up nightly on tape

2. Your IFS Space

See instructions above for storing files in your IFS space. These files are backed up regularly by ITCS, however there is a fee to have files restored

3. CDs, Zip Disks or External Hard Drives

If your computer has a CD burner built in, that's a great way to back up your data. Also, you can use zip disks if you have an internal or external zip drive. External hard drives can be purchased and used and are also an excellent way to back up data and keep it safe. Please contact Beth Burr if you have questions about any of these options.

I've just deleted an important file from one of the School of Music, Theatre & Dance servers, how do I recover it?

Please contact Beth for data recovery.

I'm a full-time faculty or staff member and would like to check out a laptop or other equipment. How do I do that and what's available?

To see what's available for checkout, go to http://scheduling.music.umich.edu . You can submit a request online through this site to reserve a piece of equipment.

If you would like to check out a laptop, please contact Greg Laman. Contact Greg or Roger Arnett if you need audio/visual equipment.

In addition, there is audio/visual playback equipment at the Music Library available for use within the library.

I have a computer at home that's not working. Where can I find service for it?

If your computer belongs to the School of Music, Theatre & Dance (i.e., was purchased using School of Music, Theatre & Dance funds), please contact Beth for assistance or to schedule a service appointment.

If your computer is personally owned, a great resource is the CAEN Service Center located in the Duderstadt Center on North Campus. They have a great staff on hand to troubleshoot Mac and Windows issues for reasonable rates.

Where can I buy a computer with my own funds for use outside the School of Music, Theatre & Dance?

If you are faculty or staff, you may qualify for a discount at the University Michigan Computer Showcase located in the basement of the Michigan Union: http://www.itd.umich.edu/sales.

If you wish to purchase a used computer or computer parts, you can do so at the UM's Office of Property Disposition on Baxter Road: http://www.umnich/edu/~ofa/PropDisp/

Please note that computers purchased with personal funds are not eligible for School of Music, Theatre & Dance technical support.

I am currently a faculty member on furlough, and will be retired in a month. Am I still eligible for technical support for my computers and accounts?

Please refer to the School of Music, Theatre & Dance IT Policies.

I'm currently a full-time staff member, but will no longer be employed at the School of Music, Theatre & Dance next month. What will happen to my email account and IFS space?

If you are transferring to another department within the University of Michigan, you will need to speak with the administrative personnel at the new department to transfer charges for your Basic Computer Package (email, dial-in, IFS space) and any other University-wide accounts (e.g., M-Pathways and MeetingMaker) to the new department.

If you are leaving the University completely, you should check with UM Online to see if you are eligible to purchase continued services. You can also call the UM Accounts Office with questions about your eligibility.

Is there more UM computing documentation available online?

The list of all available UM computing documentation exists at: http://www.itd.umich.edu/itcsdocs/all.php

If you wish to search for a specific piece of documentation, use the search engine at: http://www.itd.umich.edu/itcsdocs/

E-MAIL

Is there ANYTHING I can do to reduce the amount of spam that comes into my inbox?

YES! There is a University-wide spam filter and it only takes two steps from you to turn it on. Go to this web site first http://spambusters.mail.umich.edu/reduce/ and click the Do Not Spam List link. Follow the on screen instructions to turn on the service.

Next, go back to this site: http://spambusters.mail.umich.edu/reduce/ and click the SpamBox link. You will be prompted to create a SpamBox folder to contain all of the spam.

Once you have done these two steps, you will notice an immediate difference. Approximately 95% of your unwanted mail will be delivered to your SpamBox folder. Please remember to check this folder periodically and clear it out.

What Email programs are available at the School of Music, Theatre & Dance?

For Mac clients, the email program of choice is the OS X Mail Application. For a quick tips and basic instructions, please see: http://www.apple.com/support/tiger/mail/. The other email programs available are Mulberry, Pine and Eudora.

For Windows clients, the email program of choice is Eudora, but Mulberry and Pine are also available.

To change email clients or if you have any questions about how these differ and which would be best for you, please contact Beth.

How do I set up an out of office reply on my email program?

You do this through the UM Online Directory . Once you Bind to the directory, click the Modify button. Scroll down about half way and set the vacation radio button to True. Next, type in your out of office message. Don't forget to scroll down to the bottom and click Save Changes when you're done . Next just logout twice and your message will be received by anyone that sends you mail. When you return, you will need to go back into the Directory and set your vacation radio button to False.

What is a UM email group and how do I create or edit one?

If you frequently email a particular group of people (e.g., students in a class or people in your administrative workgroup), you can create one email group that contains all of the recipients you want to send to. This can make addressing these emails much easier.

To create an email group, bind to the UM Directory and then do the following:

Click the Add button
On the next page, enter a name for the group. It can have up to 64 characters. If your entry is invalid or if someone else is already using that group name, you will not be able to continue. Do not use spaces in the group name!
On the next page, enter the relevant information for the group - most importantly, enter the email addresses of the members. You can save UM uniqnames under Directory Members and non-UM addresses under Email Members.
Click on the Save Changes button at the bottom
Logout twice
To send a message to this group, address an new email message to: groupname@umich.edu

What groups already exist for the School of Music, Theatre & Dance?

music.som@umich.edu (all staff, administrators and faculty)
music.faculty@umich.edu (all faculty)
music.emeritus@umich.edu (emeritus faculty)
music.admin@umich.edu (all staff and administrators)
music.it@umich.edu (all members of Information Technology)
music.moore@umich.edu (faculty and staff in the Moore building)
music.bmt@umich.edu (faculty at the Burton Memorial Tower)
music.stearns@umich.edu (faculty and staff in the Stearns building
music.revelli@umich.edu (faculty and staff in the Revelli building, Michigan Marching Band)
music.dance@umich.edu (faculty and staff in the Dance building)
music.frieze@umich.edu (faculty and staff in the Frieze building)
music.league@umich.edu (faculty and staff in the Michigan League)
music.theatre@umich.edu (faculty in Theatre and Drama)
music.uprod@umich.edu (faculty and staff in University Productions)

You can obtain a list of members to each group by going to the UM Online Directory . Please contact Greg Laman if you need to be added to or removed from any of the above groups. In addition, if you use Mail, Eudora, Mulberry or Pine, you can download (local) address books for the School of Music, Theatre & Dance onto your computer.

Are there email groups for School of Music, Theatre & Dance students?

Please speak with Matthew Ardizzone or Laura Strozeski about the following groups. General groups for students are sorted by year and degree. Karen Frye maintains groups for graduate students.

OSX 10.3 & 10.4

What is the finder?

The new Finder is OSX is your computer's main navigation window. To access the Finder window, click the icon on your dock. The sidebar, on the left side of the window lists hard drive, network volumes, removable volumes like CDs, etc. The sidebar also displays your applications and documents folders. You can customize the sidebar with your favorite folders by simply dragging them into the sidebar.

There are three types of views in the Finder: icon, list and columns. The icon and list views are similar to those in OS9. Columns view is new to OSX. In columns view, files and applications within folders are displayed in the columns to the right. New columns will appear as long as there are files, folders or applications within the folders.

To switch views in Finder quickly, use the Apple key on your keyboard

+ 1 = Icon View

+ 2 = List View

+ 3 = Columns View

What exactly is the Dock?

The Dock is the "toolbar" at the bottom of your screen. The Dock holds aliases or shortcuts to your applications. You can add or remove anything from the Dock, make it bigger or smaller, move it to the left or right and animate it anyway that you want. To change your Dock preferences, launch System Preferences and select Dock. To remove icons from the Dock,simply click and drag the icon off. It will disappear in "poof".

The add icons to your Dock, locate the application in your Finder window. Click and drag the application file onto the Dock. This automatically creates an alias.

When an application is open, you will see a small black arrow just below that icon on your Dock.

Tip: Hold the Apple key down on your keyboard, and then slowly hit the Tab button. You can scroll through all of the application you currently have running.

Where is Internet Explorer and Netscape? What's this talk about a Safari?

Safari is OSX's default web browser. It takes the place of Internet Explorer and Netscape. There are many new features in Safari, but one of the best is the built=in Google search bar. Launch Safari and look at the top right of the window. You will see a small area that says Google with a magnifying glass. Go ahead and type something in and hit return. It's an automatic web search! To read more about what Safari can offer, visit http://www.apple.com/safari .

What about bookmarks and favorites? There is a bookmarks menu at the top where you can find all of your old bookmarks and favorites. Add new ones the same way you always did.

How can I quickly hide all windows and get to the desktop?

With the touch of a button on your keyboard, you can instantly hide all windows fro your screen. Try it out:

F11: Instantly clear all of your open windows and get to the desktop. Hitting F11 again will bring the windows back.

F10: Tiles all of the windows in your current application. Move your mouse over the window you want to bring to the forefront and click.

F9: Displays every application, web site or document that you have open. Move your mouse over each window and it will tell you what it is. Click on the one you want and it will become the active window.

How do I find applications that are not currently on my Dock?

Use the Finder to navigate to your Applications folder. Click the Finder icon on your Dock, click Applications on thee sidebar and scroll through. Remember, you can add an application to your Dock by simply dragging it from the Finder window to the Dock.

How do I find my documents?

Once again, the Finder is your friend. Click the Finder icon on the Dock, click on Documents in the sidebar and your documents and folders will display in the right section of the Finder window.

How do I add or change a printer?

Click the System Preferences icon in your Dock, then select Print & Fax. Click the Set Up Printers button.

If you're using 10.4:

click the + sign
click IP Printer button on the toolbar
the Protocol drop down should have Line Printer Daemon - LPD listed
in the Address field, type the full IP address of the printer you are trying to add. Use the list below to find the appropriate address:
1. Copy Room = 141.211.170.28
2. First Floor = 141.211.170.31
3. Music Library = 141.211.170.34
4. SoM Color Printer = 141.211.170.32
5. Stearns = 141.211.170.40
6. Development = 141.211.199.33
7. BMT 606 = 141.211.95.51
8. Marching Band = 141.211.111.28
9. Marching Band Color Printer = 141.211.111.39
in most cases, after you type in the IP address, the type of printer should automatically appear
click Add at the bottom of the window
click Continue at the next window and you are done.
the last printer you add automatically becomes your default printer. if you want to change that simply highlight the printer you want to be your default printer and click the Make Default button on the toolbar.

If you're using 10.3

click Set Up Printers
Click the Add button on the toolbar
IP Printing should be selected in the first drop down box
select LPD/LPR from the next drop down box
in the Printer Address field, type in the full IP address for the printer you want. Use the list above to find the correct one
Select the type of printer from the drop down box and click Add

How do I access the School of Music, Theatre & Dance servers?

On the Dock, click the Finder icon. Select the Go drop down menu from the top and select Connect to Server. You should already have a list of servers that are available. Select the one you want to connect to and click the Connect button. Enter your log in and password. In a moment a new Finder window will appear with the contents of the server you just connected to.

Shortcut: You can also use the Apple key + K to access the Connect to Server window.

How do I access my IFS space?

Fugu! It's a program developed by a group at the University of Michigan and you can find this app in your Applications folder. Open Fugu and you will notice a screen split in half. The left side contains the contents of your hard drive. The right side is where you will enter the connection information. In the Connect To window, type in sftp.itd.umich.edu . Enter your uniqname in the Name field and click Connect (port and directory can remain blank). You will be prompted for your Kerberos password.

Once you are connected, double click on the Private folder on the right side and you can either dram files FROM your IFS space to your hard drive or drag from your hard drive to your IFS space. It's really that easy -- just drag and drop.

How do I find a file on my computer?

Find a file has never been easier. If you have OS 10.3, open your Finder and notice on the top right of the window there is a small box with a magnifying glass. Type in just a part of the name of a file and hit Return on your keyboard. Your results will display in that window. Click on the file you want to open and it will display the location on the bottom half of the window. To close the search and get back to the main Finder area, click the X on the search field.

Brand new to OS 10.4 is Spotlight . You can read all of the details about Spotlight at that link, but basically it's a super fast, super easy way to find anything you are looking for anywhere on your computer. You can find Spotlight -- if you have 10.4 -- in the top right corner of your screen, next to the clock.

How do I quickly quit an application?

To completely quit an application select the applications main menu from the top left (for example, in Microsoft Word you would select the Word drop down menu), then select QUIT. A quick shortcut in any running application is the Apple key + Q on your keyboard.

How can I change my password and/or picture I use to log into my computer?

Launch System Preferences from the Dock. Click on Accounts. Select your account name and click in the password box. Enter your new password and again in the verify box. You will be prompted first for your old password. Once you have changed your password, click on the Picture option button and scroll through the list. When you're done, close the Accounts window.

I use OSX's Mail application and AddressBook. How do I update the AddressBook with the latest School of Music, Theatre & Dance addresses?

Connect to the departmental server . You can log in as guest if you don't have or don't remember your password.
Browse to the Info Resources/Email/OSX AddressBooks folder
Copy the OSX AddressBooks folder to your desktop by just dragging it
Open the AddressBook application
From the File menu, select Import +VCards
Browse to the desktop folder, then OSX AddressBooks
Click on the first folder containing that groups cards, for example, click on the folder called Dance then click Open
A window will appear telling you how many cards you are about to import. Click OK
Repeat the above steps to import the other books. When you're doing, delete the OSX AddressBooks folder from your desktop and you're all set.

What other features are available in the new OS 10.4 - Tiger?

There are over 200 new features in OSX's latest operating system. You can read all about them here . We are planning to upgrade everyone to this new operating system soon. Please contact Beth if you'd like to schedule your upgrade sooner rather than later.

ADDITIONAL RESOURCES

Are there any scanners I can use?

Yes. There is a scanner available in the Moore building, room 1258 for faculty and staff use. The instructions are posted on the wall.

Are there any specialty printers I can use?

There is a color printer available to staff and faculty in the Moore building, room 2244. If you need help setting this us, please contact Beth.

Are there labs where I can use audio equipment at the School of Music, Theatre & Dance?

Faculty and students have access to the Music Technology and Multimedia Labs, located in the Moore building. If you need access to either of these labs or have questions about what is available there, please contact Greg Laman.

Are there facilities where I can check my email or otherwise use a computer when my own computer or office is unavailable?

The School of Music, Theatre & Dance has a Campus Computing Site on the second floor of the Moore building. Computers are available to anyone with a uniqname or Kerberos password.

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